NETSPEND/ACE ELITE
Queja 206240 Detalles

'Hidden Fees'. No one wants to feel like they're being gotten over on, no matter the amount. With ACE that's how it feels. It makes me scared to deposit bigger sums of money onto my prepaid Ace Elite card. I was having trouble logging into my account to check my balance, it was saying contact customer service. I called the automated system and was told I can push a certain number to check my balance. Of course with that being the reason I called, I selected that option. Once you push the number it lets you know 'hey by the way, it's a .50 charge to check your balance'. Since they take the time to even mention it, shouldn't it be mentioned prior, so that people can know their being charged to check their balance. It's just shady. I also never saw this in the pamphlet from the store when I got my card. Yes it's just .50 but what gets me is the feeling that they're trying to get over in the manner that it's done. I'd rather deal with a more upfront company handling my funds, with better customer service and ethics.