Precision NuWave Cooktop
Queja 207239 Detalles
- Fecha cuando ocurrió 02/04/2013
- Daños Reportados: $300.00
- Ubicacion 1755 Butterfield Road, Libertyville, IL 60048-1227
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I seen a tv commercial for the buy one get one free (Precision Nuwave Induction cooktop) and decided to purchase it by phone order on Feb. 2 2013 called on Feb 4 2013 to cancel order because my mother in law also purchased two of them one for us. I was told by the customer service is it was already sent out on Sunday the 3 of Feb which is hard for me to believe since mail does not run on weekends. So I asked her if I do not open and send it back for a refund what my refund would be and she said out of the 447.16 dollars I would get back only a little over a hundred dollars because the shipping and handling cost was over 300.00. What a scam.
Signed very disappointed customer
- Jercan SBID #2b754db70a
- Publicado 02/04/2013
Comentarios
- Hearthware-Jeremy SBID #541a643e74
- Publicado 02/04/2013
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Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I’m terribly sorry to hear that you had to cancel your order. While I cannot say with certainty when your order was shipped, I can say that once an order is processed, it unfortunately cannot be cancelled. It appears that, based on your description, your order was processed by Sunday the 3rd. The good news though, is that we can offer you a full refund on the product price if you return it within 90 days. Unfortunately, we cannot refund the S&P costs, since those are out of our control. I apologize for any inconvenience this may cause.
If you have any more questions or concerns, feel free to send an email to [email protected] and I will ensure that your inquiry reaches our customer service managers. -
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- Jercan SBID #2b754db70a
- Publicado 02/05/2013
- I guess I will file this complaint with my credit card company then and let them handle it.
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