JustFab.com
Queja 208763 Detalles
- Fecha cuando ocurrió 02/01/2013
- Daños Reportados: $159.96
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I used to enjoy justfab until I recieved shoes that didn't fit and mailed them for a return. They claimed they never recieved my return and refused to refund me or send another size. Fine, they just lost a customer... or so I thought. I cancelled my membership in November. Suprise! I got charged $39.99 in December. I called again (and waited on the phone for 45 minutes) The CS agent told me she did not show anywhere I had cancelled. I demanded a refund and asked again for her to cancel my account. She promised me 100% that my account was canceled. Here comes January... I got charged again. AGAIN, I called and tried to dispute the claim and AGAIN they told me they had no record of me cancelling my account. I asked the representatives name, asked her to cancel my account AGAIN and asked for a confirmation #. SUPRISE, I got charged AGAIN this month. I tried 4 times to call customer service and was on hold for 45 or more minutes each time, then I was hung up on!!! Absolutely absurd. How can a company keep doing this?
- annaters SBID #4b61c86900
- Publicado 02/08/2013
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- Queja Contra JustFab.com
- Quejas Presentadas: 241
- Daños Reportados: $56,580.92
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