Rooms To Go
Queja 209907 Detalles
- Fecha cuando ocurrió 02/12/2013
- Daños Reportados: $699.99
- Ubicacion jacksonville, fl
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Bought leather sofa set 5/29/10, delivered 7/23/10. Three months ago the two pillow backs started to wrinkle, bubble, and now peal top layer of leather off. I paid extra for "protection" for each piece. Am now told that was for cleaning the fabric only. The entire package was 3750.62, cash. Now they will "give" me 340.00 credit toward a new sofa, or 790.00 toward new set. I see their standard warrenty is only a year, but I thought I was getting an extended warrenty, but they claim NO. This looks like defective leather. Should last longer than 2 years. I would like a new sofa, OR two new backs for this sofa.
- Buscar Resolución: Estoy Buscando un Cambio en sus Prácticas Empresariales
- Cantidad de Reembolso: $ 699.99
- steveh500 SBID #af1222d90f
- Publicado 02/12/2013
Comentarios
- David_Johnson SBID #2e286c9812
- Publicado 02/18/2013
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I’m surprised to hear about the problems you are having with your living room group. Rooms To Go takes pride in the quality of the products that we sell and stand behind all new purchases with a one year warranty that protects against manufacturer defects.
From the information that you provided, it sounds like you purchased the Fabric Protection. This coverage is designed to help prevent the material from staining from normal food or beverage spills but does not protect against manufacturer defects.
Even though the warranty period had expired, it looks like our offices did try to work with you to provide some type of prorated reselection in the interest of customer service.
If you like, we can take a closer look into the situation for you to see if there may be anything else that we can do to help. If so, just send us an email to [email protected] with the order information and details.
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