Petro Oil Company
Queja 210307 Detalles
- Fecha cuando ocurrió 02/13/2013
- Daños Reportados: $500.00
- Ubicacion Petro Oil 171 E.Ames Ct. Plainview NY 11803
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Petro shut my oil burner down 11/28/12 because they said it couldn't be fixed. The yearly contract agreement that I had with them ended 11/30/12, 2 days AFTER they shut my oil burner off! Petro keeps billing me $400.00 for a broken NEW contract fee that was supposed to start 12/1/12, 2 days AFTER they shut my oil burner down and told us the burner could not be used. Petro keeps sending me statements with late fees; Petro told me they are turning me over to credit collection. We have not had heat since they turned off my burner! We have been using electric space heaters and will install a gas burner in the future.
Also, Petro Oil Company owes me $97.07 for budget billing that ended in my favor at the end of our ‘OLD’ contact on 11/30/12!
- Buscar Resolución: Estoy Buscando un Cambio en sus Prácticas Empresariales
- Cantidad de Reembolso: $ 97.07
- Margaret SBID #dd00bc8824
- Publicado 02/13/2013
Comentarios
- Petro_Oil SBID #cef71628b7
- Publicado 02/26/2013
- Hello - We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. Petro prides itself on delivering the best possible customer service and ensuring that our customers are always our top priority. We would like to speak with you directly so that we can address the issue and rectify the situation. Our General Manager, Ed Gomez, will be reaching out to you shortly to discuss this with you.
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