CVS Pharmacy
Queja 211699 Detalles

On 8/2/2012, I received an email from CVS that a prescription is being processed for Atorvastatin. I immediately email same day not to process this order, since I did not order any refill. Further, I also received an email on 8/2/2012 that a hold was placed on the prescription. I also deleted the prescription for this medication & received online confirmation on 8/2/2012. Still few days after I did received the mail order, which I refused to accept so UPS had returned it back to CVS. But I found $184.17 was charged to my credit card, without my authorization. So I deleted my credit card details from the CVS on-line profile & on my representation the said amount of $184.17 was finally refunded after verifying the shipment has been received back by CVS. However, later when I went to refill my medication online, I noticed $184.17 being added to my order, after settling the issue in the first place. When I called them they did refill my prescription by charging only for the medication I order, but still left the $184.17 shown as outstanding. Since then I am finding difficult to get my refill order online & failed to resolve the issue. This has been causing lot of mental worry every 3 month when I need to refill my medication for my heart problem. CVS is in-network pharmacy for my United Healthcare insurance provider. Please resolve this issue since I am being harassed to getting refill from only in-network source. I have all email proof in this regard. It is not correct for CVS to charge for medication which I did not get from them in the first place. Thanks