Toshiba America Information Systems; Inc.
Queja 212038 Detalles

I own a *Toshiba C675 Laptop*, purchased online from Radio Shack in mid 2012. On Feb. 7, 2013, I called *Toshiba's Tech Support Services*, to report a system crash. Because my computer's problems were too numerous to list, I made it clear from the beginning of the conversation that I wanted Toshiba to perform a *System Recovery*, a procedure that
I'd used before, (thru Toshiba) with great results. I was informed that the "Recovery" would cost $49.99, and would need to be paid in full prior to commencement of service. I agreed, and paid this fee, using my CHASE bank card. At that point, I was unable to even "Boot-Up" the computer, so NO services (let alone any recovery) could be performed. I was told by the Tech Support Specialist that I would not be charged, since he had been unable to provide any service. However, when I checked my bank account online a few days later, I discovered that it had been debited ($49.99) by Toshiba. Over the next few days, I called Toshiba several times to complain and demand a refund. I was told by the various Customer Service Reps I spoke with that nothing could be done. On EACH occasion, I asked to speak with a Supervisor. On EACH occasion, I was told that all of the Supervisors were in a meeting, and promised that one of these Supervisors would return my call when the meeting had ended. I have not received any call to date. On Feb. 15, 2013, I discovered that Toshiba had inexplicably, and WITHOUT MY AUTHORIZATION placed another two debits against my account, each for $3.99. (both dated 2/14/13) These debits list *Toshiba App Place* as the creditor. I have no idea what these charges are for. The first of these debits sent my checking account into overdraft, the second resulted in a $35.00 overdraft fee for "Debits Made In Overdraft".
I would like to point out the following facts : Since Toshiba records their telephone calls, my claim(s) should be easy enough to verify. I authorized the 2/7 debit of $49.99 in exchange for the specific service of, "system recovery". I did not receive this service, and I point out with GREAT EMPHASIS, that since I was unable to even boot-up my laptop, I was unable to recieve ANY service. For this reason, I should not have been charged. Further, and with EVEN GREATER EMPHASIS, I DID NOT authorize the two debits for $3.99 that were applied to my account on 2/14. When I used my card on 2/7, I did not do so with the understanding that Toshiba would retain my banking information, and apply debits any time they wanted to. The 2/14 debits constitute Device Fraud under criminal law. I want all of my money back, (total listed above) including the $35.00 overdraft fee caused by the 2/14 debits. I can be called / texted by Scambook or Toshiba Supervisors at (Personal Information Removed); e-mailed at (Personal Information Removed), or answered through this website. Your assistance is appreciated. Thank you very much.