Rent-A-Center
Queja 213088 Detalles
- Fecha cuando ocurrió 02/20/2013
- Daños Reportados: $500.00
- Ubicacion Owensboro KY
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I signed a 90 days contract with them for a bed, yesterday I went to make the last payment and they told me I still owe them $500.00 and the contract ends in October, when I told the guy that I was on the 90 day plan, he said that this is my problem because every time I make a payment I have to remind them I am paying in 90 days because they don't have the time to check what kind of plan is the customer paying and his job is only about take payments.
If they offer you a 90 days contract, they are supposed to separate the 90 days contracts from the regular ones, this guy said this is because their system store all together, it sounds like a fraud for me, Why if they are going to put you in a regular 1 year plan, still offer you a 90 days plan?, Why they don't take the time to separate plans and take care of customers better?, Rent a Center Why don't you raise your employees salary so they can take a couple more minutes to take a look at people's contracts and stop stealing their money?
- Buscar Resolución: Otro
- I want them to solve this because I don't think is fair to keep paying until October if already pay the 90 days.
- never-use-rent-a-center-again SBID #e20ef9654f
- Publicado 02/21/2013
Comentarios
- JanaReed SBID #a03eb8ace3
- Publicado 02/22/2013
- Hi – I work at RAC and I regret to hear about the issues you’ve described. This is something that we’d really like to discuss with you personally. Please give our Customer Care Team a call at 1-800-422-8186 and we’ll try to get this resolved. Thanks!
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