DealFun.com
Queja 21328 Detalles
- Fecha cuando ocurrió 09/17/2013
- Daños Reportados: $79.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
After already signing up for Dealfun.com, I then found an advertisement listed as the site: dealfun.co.nz/Australia. Believing the images I saw on that page, I thought that signing up for THAT site too would see me really get a good deal on an iPad. However, Once I'd signed up AGAIN for $69, I realised that they then re-directed me back to Dealfun.com (with which I'm already signed up) to start bidding. I couldn't see the AMAZINGLY LOW auctions for the iPads I saw advertised anywhere! And they don't refund of course. So now I have 2 Accounts. Bugger. Lost $69 and haven't got a chance at winning an iPAd.
- jcharry SBID #5e90c325da
- Publicado 09/17/2013
Comentarios
- Chris SBID #N/A
- Publicado 09/17/2013
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Hello,
Chris here from the Customer Relations team. Always here to help!
I have been able to locate your account and see that you have emailed us regarding this problem. We replied to your email within 17 minutes confirming that since you had mistakenly signed up with us twice, we have refunded your purchase. Thus, not sure why you would mention "we don't refund". We have an amazingly pro-consumer policy and go the extra mile to keep our consumers happy.
We would also like to state we have deals going off at amazing prices and you can see in our Winners Wall we have sold many products at just a few cents.
We take great pride in our customer service. If for any reason you are still not satisfied please feel free to write to us at support @ dealfun . com (without the spaces) or you can also mention it here and we would be glad to assist you. You can rest assured you will be very satisfied with the resolution provided.
Else, if you are satisfied, we would really appreciate if you cou -
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- jcharry SBID #N/A
- Publicado 09/18/2013
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Yes - thanks, this HAS been resolved.
I didn't mention the mix up I've had with my other account also being cancelled..... However, I now believe the customer service IS good.
The response time with the second mix up was fantastic.
I suppose when you're dealing with money and the internet ... you feel like you are going to lose out for sure. BUT.. when the "face" of the company comes through with the goods, it's great!
Thanks, and I have applied to have my complaint withdrawn.
Regards,
Chelsea -
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- Chris SBID #N/A
- Publicado 09/18/2013
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Hi,
Thank you for the response and clarification, this is much appreciated. In case there is anything else we may assist you with, please feel free to reply to us at support[at]dealfun.com and we will be most glad to assist you.
Most Sincerely. -
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