Do Not Use Olotels.com!
Queja 216584 Detalles
- Fecha cuando ocurrió 03/04/2013
- Daños Reportados: $370.00
- Ubicacion Hong Kong
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Booked a hotel room with them. I was billed immediately. Called to confirm my room the week of my trip and the room was never booked. Called customer service but nobody picks up. No response from email to customer service. Total scam!
- Chris SBID #57754b480a
- Publicado 03/04/2013
Comentarios
- Olotels SBID #fe36085e6e
- Publicado 07/18/2013
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Dear Chris,
Olotels has a certain number of rooms booked in our partner hotels. The names of the passengers can only be released to the hotel 2 days prior to arrival. It is only normal for the hotel to not have any trace of your name or reservation number when calling them too soon.
However, we would like to investigate this further! Can you reply with your booking number to help us? We will then contact you directly about this issue.
For support or assistance at check-in or during your stay please contact our customer service at:
Emergency number: 0044 208 819 7918
Opening hours:
Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.
Best regards
Olotels Team -
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- Olotels SBID #fe36085e6e
- Publicado 07/25/2013
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Dear Chris,
We hereby inform you that without an answer from you, providing us with your reservation details, we will consider your case closed. For any other information, do not hesitate to contact us by email at [email protected] or by phone at 0016468436980.
Kind regards,
Olotels.com Team
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