Divalicious Boutique
Queja 221457 Detalles

This boutique said that they send me all the shoes/boots I order and already paid but only receive one box of 2 pairs (still waiting for 3 pairs I paid) and the US post said to me 2 days ago that to have an other box they should have a delivery number but nothing exist about the 3 other pair of shoes... In the small box I receive there was only 2 pair it's impossible to put 5 pairs in it so where is the other box? I want my money back for the purchase I didn't receive which is - ultimate bling out diva boots 64$, green gold bottom booties 54$ and stud me up booties 54$. It's like steeling money to people and it's the last time I buy something to that compagny who doesn't respect there customers. Never thought it was a scam like that. So I demand to have my money back on the purchase I didn't have or receiving the 3 pairs of shoes in well condition and good sizes. It's been weeks I try to have a respond and I send several messages. I even wright on there Facebook page but nobody answer me...

Here are the communications I have already done at several times with WePay and US postal delivery (USPS postal). I even called directly to USPS for the follow up but they cannot do nothing since they don't have a delivery number other than the only one this compagny send me.

I am trying hard in english so sorry for the mistakes since I am french.

Chantal (Personal Information Removed)
____________________________

Shehryar (WePay Support)

Mar 19 02:57 pm (PDT)

Hi Chantal,
I'm very sorry for the trouble. Here is their direct e-mail [email protected]. It's best to contact them directly as they can work with you on replacing the missing items or offering you a refund.

Please let me know if you have any further questions!

Thank you,
Shehryar

WePay | Customer Support
Phone: 855-GO-WEPAY (855-469-3729)
[email protected] | wepay.com

Hours: 8AM-8PM PST, Monday-Friday

______________________________________


Chantal

Mar 19 06:26 am (PDT)

I have a big problem because it's been several weeks I wait for my order. See the information bellow. I order at Divalicious boutique an order of 5 pairs of boots/shoes and received only 2 pairs (see for the communication I did with you before). You confirmed that the boutique supposedly send all of them so still waiting for the 3 others pairs which you don't want to pay me back (which I consider steeling my money cause I don't have the items from the Divalicious boutique). Today I call the postal US to find the other box (because in the only box I receive there was only 2 pairs of shoes) They said to me that If there is an other box It must have an number of delivery but I never receive this other number. It's impossible to send 5 pairs of boots/shoes in a small box so DIVALICIOUS didn't send me all my purchase. I don't know how to reach them and no possibility to have my money back. I am VERY MAD and discusted about the way they steel money from people without having a way to have a good service. All I wanted was to have the things I order. See here bellow the number of the delivery from Postal US they only have one number and I didn't receive no more number of delivery. I WANT MY THINGS OR MY MONEY BACK... please

Hi Chantal,
Your purchase from DivaLicious Boutique has shipped.

Your items were shipped on:
via USPS
Track your package: (Personal Information Removed)Your items were shipped to:
(Personal Information Removed)
For questions regarding this shipment, please contact the seller.

To turn off notifications you can visit your Settings page.
________

Ticket #231050: RE: Thank you for you're DivaLicious Order
Hi Chantal,

Thanks for contacting WePay Support! Here at WePay we’re trying to build a different type of payments company by providing individualized attention to each of our customers.

I would love to hear what you think of how well we are doing that!

If you have a moment, please let us know what you thought of the support you received from Chris, the Support agent you spoke with by clicking either link below.

How would you rate the support you received?
Good, I'm satisfied

Bad, I'm unsatisfied

Here's a reminder of what your ticket was about:


Chris (WePay Support)

Mar 13 05:22 pm (PDT)

Hi Chantal,

Thank you very much for the extra info here. I'm going to add it to the payment and dispute notes.

Thanks,

Chris


Chantal Lafrance

Mar 13 01:40 pm (PDT)

Hello I send this message to dispute today Marche 13, 2013 Thank you for the follow up as soon as possible. Hello, I received only one box with 2 pairs in it : buckle fur boots white at 39$ and Edgy Booties black (not purple I must say and size 8 insteed of 7) at 45$. The rest I didn't receive so I would like to know if they send them or not and since I don't have de 3 other pairs I already pay and didn't receive, I would like to be refund and have my money back for the ultimate bling out diva boots, green gold bottom booties and stud me up booties respectively 64$, 54$ and 54$. Would like to have an answer as soon as possible please because I have to pay my Mastercard bill before March 18 and don't want to pay the 3 pairs I did not receive in the shipping. Thank you Chantal Lafrance
[email protected]. cell :514-603-3242 Have a good day
To: [email protected]
Subject: Thank you for you're DivaLicious Order
From: [email protected]
Date: Tue, 12 Feb 2013 13:15:33 +0000

Payment Confirmation

Hi Chantal,

You’ve made a $256.00 payment for DivaLicious Boutique

This charge will appear on your statement as “WePay-DivaLicious Boutique”

A message from the seller: Thank You for you're DivaLicious Order!

You're package will process and ship within 24-48 Hours. Our shipping schedule is Monday - Friday.

International packages take approx 7-10 Business days to arrive, US packages approx take 2-7 Business days to arrive.

You will receive an email from Stamps.com so you may track you're package, If you have ordered more than one item you're items may ship in multiple packages.

Please make sure someone is available to sign for you're package or you will need to reschedule delivery.

You may track the package on USPS.COM

We hope you enjoy the hottest trend of this season!

If you have any question's please email us at<a href="mailto:%[email protected]"> [email protected]

</a>

IF AN ITEM IS OUT OF STOCK IN THE SIZE REQUESTED YOU WILL RECEIVE A REFUND FOR THE ITEM.

Thank you doll!

Item Name

Price

Quantity

Amount

BUCKLE FUR BOOTS
SIZE: 7
COLOR: WHITE


$39.00

1

$39.00

ULTIMATE BLING OUT DIVA BOOTS
SIZE: 7


$64.00

1

$64.00

GREEN GOLD BOTTOM BOOTIES
SIZE: 7


$54.00

1

$54.00

EDGY BOOTIES
COLOR: PURPLE
SIZE: 7


$45.00

1

$45.00

STUD ME UP BOOTIES
SIZE: 7


$54.00

1

$54.00

Total

$256.00

Payment Method

MasterCard (Personal Information Removed)

Time

02/12/2013 at 08:14 AM EST

Dispute this payment

If you’re unhappy with this payment, dispute it through WePay.

Dispute

To turn off notifications you can visit your Settings page.

If you have feedback about our tools or merchants or anything else, we’d love to hear that too! Let us know by emailing [email protected].

Thanks for your feedback! And thank you for being a part of our effort to build a different kind of payments company.

Sophie Monroe
Director of Customer Support



1-855-GO-WEPAY (469-3729) · 8AM-8PM PST, Monday-Friday

Online Support



WePay
380 Portage Avenue, Palo Alto, CA


Message-Id:ZGBAWSNE_514159d8cf3d0_b19f468705677fc_sprut
© 2013 MicrosoftConditionsConfidentialitéDéveloppeursFrançais

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Chantal (Personal Information Removed)


If you have feedback about our tools or merchants or anything else, we’d love to hear that too! Let us know by emailing [email protected].

Thanks for your feedback! And thank you for being a part of our effort to build a different kind of payments company.

Sophie Monroe
Director of Customer Support




1-855-GO-WEPAY (469-3729) · 8AM-8PM PST, Monday-Friday

Online Support


WePay

380 Portage Avenue, Palo Alto, CA


Message-Id:A2QGP6W9_514918b29cfcd_4f63f9987c3214c9_sprut





© 2013 Microsoft
Conditions
Confidentialité
Développeurs
Français