2CheckOut
Queja 222628 Detalles
- Fecha cuando ocurrió 03/12/2013
- Daños Reportados: $5.14
- Ubicacion Columbus, Ohio
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
2checkout.com and a vendor are in a dispute. As a result 2checkout.com is routing customer transaction internationally rather than processing them locally which means customers are being charged foreign transaction fees when they shouldn't.
Here is a email response from the vendor I purchased the product from:
Topic: New Message ( Message #848)
Message:
Thank you for contacting us. In recent weeks, 2CheckOut started to supply our customer with invalid information and introduced additional charges that are neither relevant to our service nor needed. We are currently in the process of signing up an agreement with a more reputable payment processor to ease the process of payment for our customer as well as to minimize the processing fees. Please, when you place a new order, do not process the payment. Send us a message (either via order's message box or through chat) and we will provide a new payment link to process the payment via another provider. Thank you for your patience and we apologize for any inconvenience this situation could have caused you.
Thank you and have a nice day,
Samantha Miller
Customer Support Team
- Scott SBID #3e9dfea47d
- Publicado 03/24/2013
Comentarios
- Anne SBID #89a42be05f
- Publicado 03/27/2013
- Hi Scott, I'm responding on 2Checkout's behalf. The fee is not due to any dispute between 2Checkout and the seller. Credit card companies now require any transactions to show up as foreign or domestic. If it is a foreign transaction, the buyer's bank may charge a fee. This is outside of 2Checkout's control because the fee comes from the buyers bank. Not all banks charge this fee, it is on an individual basis. I hope this helps clarify the situation. We're happy to help clarify anything you can email us at [email protected]. Also if you could please remove this complaint if you feel it is resolved, we would greatly appreciate it!
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