Norton Software
Queja 227617 Detalles
- Fecha cuando ocurrió 04/08/2013
- Daños Reportados: $89.98
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Pop-up from Norton (I have Norton 360) stating I had a speed and driver problem. For $4.99 I would get instructions to fix it or I could call 888 #, which I did. "Nero" got on line and stated for $19.99 a Norton Live REP would get on my computer and fix it for me. I authorized the $19.99 charge on m Visa, and "Trevor" took control of my computer and I then filled out a survey (complimentary I might add). Later the same day Norton sent me the "invoice" showing a $89.98 charge to my Visa.
Spent the rest of 4-3 and most of 4-4, spoke to at least 16 REPS, asking that the "for quality assurance" tape to be reviewed and the extra $69.99 be refunded immediately to my Visa, as that figure was never mentioned to me by NERO nor did I AUTHORIZE that expense.
I'm finished dealing with NORTON, in any capacity! Will find reputable security software when my Norton 360 runs. out. Now I just hope I won't be charged the recurring $19.99 a month fee!!!
- Anonymous SBID #5cfb76c1b7
- Publicado 04/08/2013
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