YourTrimTrainer
Queja 228390 Detalles

Do you know how to contact this company when you live in Australia, because the number supplied is not valid from Australia?

I ordered and paid for green coffee via recommendation from Dr OZ show (never again).
I recall this being a free trial, huh I paid A$108.09 for privilege; now there is a reoccurring monthly fee of A$9.58 (see below).

Date of purchase: 04/09/2013
Trim Trainer

TOTAL: 9.47 ELECTRONIC RECEIPT
If you have any questions, comments, or suggestions for improvement, please contact our Customer Care Agents at 877-687-9282 or by emailing us at [email protected].
We look forward to hearing about your success. Good luck and let us know if we can help along the way.
Best Wishes,
Customer Service
[email protected]
877-687-9282

I have emailed twice, first time no response second time this response (below);
Hello,

Thank you for contacting Raspberry Ketone/Green Coffee/Garcinia Cambogia support, we would be more than happy to assist you! If you have any questions, please contact Customer Support at 855-978-6683 9AM - 5PM CST (Monday - Friday)

For cancellations, please refer to the terms and conditions below:

By placing an order through our website, you have agreed to the terms and conditions below.

YourTrimTrainer Terms:

By ordering this product, you agree to be enrolled in YourTrimTrainer.com. Try it out for 30 days at no charge. After the trial expires, you agree that your card will be charged $9.47 for continued access to all of the tools, support and training YourTrimTrainer.com provides. Your monthly membership will recur at $9.47 every month from the time your trial expires until you cancel. You must call 855-978-6683 to cancel your monthly membership.

Return Policy:

In order to obtain your full refund, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send the product back to our fulfillment center at the address listed below, within thirty (30) days of the date you originally ordered the product. In order for your full refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the original purchase date. You pay for return shipping. There is a $5.95 restocking fee per unit you are returning. This fee will be taken out of the refund issued. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund.Your refund will be credited back to your bank account, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

*Please call customer service for return address, so we can make notes on your account*

Thank you,
Customer Service
Customer Care Agents at 877-687-9282 or by emailing us at [email protected].