Vizio
Queja 228539 Detalles

I bought a brand new 60 inch Smart TV around 12/25/2012 and in 3 months the TV went blank. Upon contacting Vizio they said it was a known issue with the 60 inch Smart TV and would replace my television immediately. Seeming it was a manufacturing problem I figured this is the least they could do and that it was still under warranty. When asked other than replacing the TV what Vizio was going to do since I do not have another television in the house they said "that is all”. When I asked to speak to a supervisor I was spoken to like a child. The supervisor said if I would have registered my television they could have replaced it before it broke. (Thank you supervisor for belittling me but what I decide to do and not to do is my problem). This sickens me to know that a company such as Vizio with over $3 billion in profits and #1 in customer service stops at that. You would think they would offer something to say "sorry for the inconvenience". After waiting a 1.5 weeks I get a call from the delivery company Manna only to say your tracking information is incorrect. They call me 45 minutes before delivery time only to say my television is still sitting in California which does me no good in Atlanta, GA. This is only after I have taken a 1/2 day off of work to wait for my delivery. I call Vizio back to give them a status update (which I feel they should be giving me) and again they say "sorry there is nothing we can do it is a Manna problem". This is VERY POOR customer service and they have yet to offer anything for this inconvenience. Please know I will be making sure everyone I know and anyone who is willing to read on networking sites hears about the service I have received. It is now 1 week and 4 days later and still no television or any apologies from Vizio. Nothing like a $1300 60 inch Smart TV paper weight sitting in the living room collecting dust.