HotelsOne.com,
Queja 230024 Detalles
- Fecha cuando ocurrió 04/01/2013
- Daños Reportados: $348.04
- Ubicacion Holiday Inn Bloor & Yorkville, Toronto. Canada
- !
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Approximately 28th March 2013, we booked two nights at the Holiday Inn Bloor & Yorkville, Toronto,for 5th & 6th April 2013. (Booking number 112784954). Two days later we were informed of a death in family, requiring our presence in New Brunswick. Subsequently, I emailed on the First of April, and informed Hotelsone of the situation. Requested a 'Cancellation' according to their terms, that required at least twenty-four hours notice. To-date there has been no reply to my email. Please help.
- Anonymous SBID #cabd355956
- Publicado 04/14/2013
Comentarios
- HotelsOne SBID #653fdd4f34
- Publicado 04/15/2013
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Dear madame or mister,
Condolenced with the loss of your family member and thanks for your message, booking number. We'll look into the details of your booking and contact you with a solution when you're entitled a refund.
Kind regards,
Hotelsone.com -
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- HotelsOne SBID #653fdd4f34
- Publicado 04/16/2013
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Dear sir/madame,
We can't see that we have any cancellation request against the booking. We can get this refunded, but would be interested if you received the auto response from us giving the system case ref - should be something like M-xxxxx. Can you email us that number to [email protected]?
Thanks and regards,
Hotelsone.com -
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