Verizon Wireless
Queja 233505 Detalles
- Fecha cuando ocurrió 04/01/2013
- Daños Reportados: $399.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Called Verizon wireless about a black dot on the top of my phone. Customer service agent said it was a new phone under warranty send it in. I said it works fine & if there is a charge I will keep it & wait for another phone on my family plan for an upgrade. She assured me it was under warranty. I sent the phone in. No one contacted me and was sent a new phone & come to find out I was billed $399 for phone taxes & fees without my permission. Called 2 supervisors & was told I broke it and had to pay the bill. I told them to send the phone back they said they destroyed it. Put a gripe in Gripevine they had someone call me and harass me I broke the phone & had to pay for it. I told him no one called me to ask if I wanted the phone back or a replacement. I told him it only had a black dot on it. He sends me a picture of the phone with twow cracks coming from the dot. I told him it only had a dot. He told me to contact Fed Ex they may have caused the cracks. I was totally stressed out after not getting any customer satisfaction for a second time. Will put in a complaint to NYS Counsumer affairs Dept in Albany NY.
- Jeff SBID #d0361a9c30
- Publicado 04/24/2013
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