Omni-Tech Support
Queja 240876 Detalles
- Fecha cuando ocurrió 05/08/2013
- Daños Reportados: $250.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
They charged me $249.99 to fix a issue with my computer. and then told me that I need to clean up and up-grade my computer which will make my computer last for life-time.They took 13 hours and still couldn't fix it that day,because next day, my computer was worse than ever. When I called back, they told me I need to pay more money.....
- lana SBID #95a500f1cf
- Publicado 05/15/2013
Comentarios
- OmniTech SBID #ca4e88cd40
- Publicado 08/14/2013
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We have no record of this person being a customer. This person supposedly had a computer related issue which is why he/she may have contacted us in first place. We need more details from this person as to why he/she contacted us, his/her email address and on what date he/she came in to us for help, so that we can retrieve the recordings and investigate the alleged issue. Our process is very transparent and customer can monitor every steps performed by our technician. We also can definitively prove what, if anything, has transpired. We are a fee-based solution to our customer’s needs and it is clearly mentioned on our website. We offer annual and half-yearly System Assurance plans, which offer great value including unlimited tech support. If a customer doesn’t want a subscription plan, they can elect to purchase, one-time fix or single-issue support, which are very affordably priced. However, one-time fix price always depends on the complexity of the issue, as the necessary time to fix different issues can vary widely.
In the complaint, the customer mentioned our technician worked for 13 hours and still couldn’t fix the issue, that would indicate that the issue was complex and required more time than expected. If the initial customer issue is unresolved, the customer does not have to pay unless he/she comes back with secondary issue. If the initial issue remains unresolved after possible tries, then we issue full refund. Our policy and price are unmatchable. That’s why we have earned and maintained an A+ rating from BBB.
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