Adorama
Queja 241621 Detalles
- Fecha cuando ocurrió 05/06/2013
- Daños Reportados: $5,800.00
- Ubicacion New York
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
We ordered a tripod, they said it was in stock, it was not, it had to be drop shipped. When it did not ship after 3 days we cancelled the order and have an email confirming that with them and their email states that if it shows up we can return it for our money back. It did show up and we told them and they want 15% restocking fee, $870 plus we have to pay to ship it back.
1 It was cancelled before it shipped
2 They do not state any restocking fees on their web site return policy
3 Their email to us when we cancelled said return the item and get our money back if it ships from the manufacturer.
So, we want out $5800 back!!
- jay SBID #46e79a1ce6
- Publicado 05/17/2013
Comentarios
- HelenOster SBID #74835fd64f
- Publicado 05/18/2013
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Dear Jay
This sounds from the description of your experience like a simple misunderstanding, which I will be delighted to address if you can please email me directly with your order number.
I deeply regret your frustration and disappointment, and will give this my immediate attention as soon as I have your details in front of me: [email protected]
Helen Oster
Adorama Camera Customer Service Ambassador -
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- Daños Reportados: $5,800.00
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