Equinox And Sheridan Labs
Queja 242369 Detalles

I tried to order the Equinox face serum online for the sample and it wouldn't let me, so I called the number provided on the website.....when I called the rep told me about the ordering the serum for less than the full price, he said that he could do $49....the charge on my credit card was $63, I never received an e-mail confirming the purchase or an invoice of any kind....when I received the product it was in a very generic envelope the box itself was not even sealed and the night and day bottles were not sealed either..... after about 8 days,I called the company to let them know I wanted to return the product, because I'm not satisfied with it and I had developed a rash.....talk to two different people the first rep told me she was going to talk to a manager to see if I could do that or not....I said I don't want the product I want my money back,.....she said I'm going to help you with this I'm going to talk to my manager and call you back in two hours.....well 3 hours went by and I called back.....when I called back to speak to Michelle Cross.....she said her name was...(I made sure I asked for a name, don't really know if that's their real name)well she wasn't available and I asked for a manager, I was put on hold and spoke to Mathew Rhodes who said he was a supervisor.....I said I want to return this product and get the $63 charge back on my account, he said well, we can't do that because you ordered the full size not the trial size and we don't have a refund policy for the full size...I said if I wasn't fully satisfied with it I was supposed to be able to send it back.....he said no, no,no I said well you better listen to your recording because I was told if I had any issues with it to just return it without any problems, this second guy Mathew Rhodes said he would call me in 2 hrs, he still has 1 hr to call we'll see....I am so mad...that is totally false advertisement. and even if it was true about the so called return policy, they never sent an email explaining this return policy they are talking about......I would like to know how to get the attention of the media to stop this crooks from doing this anymore and get my money back....Please help me