eHarmony.com
Queja 242561 Detalles
- Fecha cuando ocurrió 05/17/2013
- Daños Reportados: $209.00
- Ubicacion internet
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I signed up for a six month membership with eHarmony, as it appeared to be the best deal. I was very disappointed in the service provided. I was consistently matched with men more than 15 or 20 years older than me.
I made the effort to figure out how to cancel my subscription, as I definitely did not want my account to auto-renew. After much difficulty - they clearly do not want you to know how to cancel an account! - I figured it out, and ensured that my account would not auto-renew at the end of the 6 months. I did this a few months ago.
On Friday (May 17th) I received my credit card bill, and was shocked to see a renewal charge from eHarmony for $209.00!! I telephoned the company right away to request a refund, but they refused. They said that apparently my attempt to cancel the auto-renewal did not succeed, and that I don't qualify for a refund as it has been more than 3 days since the charge was posted (April 20th).
They also said that apparently it is very common that attempts to cancel the auto-renewal don't go through, and they apparently prompt you in the instructions that it is necessary to double check that it went through. (!!)
Complete bullshit - it is clearly a scam. An honest company would not make auto-renewal the default and only option; they would not put through a renewal without advising you and giving you the option to cancel; and they definitely would not refuse to refund you for a product or service that you don't want!!
I have registered a formal complaint with the BBB, the FCAC and I will also dispute this charge directly with my credit card company. Whatever it takes - I will not let them get away with this!!
- Martha SBID #3e2dbc6a49
- Publicado 05/20/2013
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- Queja Contra eHarmony.com
- Quejas Presentadas: 24
- Daños Reportados: $98,092.13
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.