Airfare.com
Queja 24850 Detalles
- Fecha cuando ocurrió 10/07/2013
- Daños Reportados: $5,000.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
They canceled my ticket and did not tell me.
They are very uneducated people, specially ADRIAN, the manager, and they told me to get lost.
I lost meetings, I lost money, and they said this is my problem.
I purchased the ticket and they canceled for no reason!!!
Becareful with this company...they are the biggest scam!!!!
- Sergio SBID #22df7e02fc
- Publicado 10/07/2013
Comentarios
- Knight SBID #4fa0b498b8
- Publicado 10/11/2014
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Hello,
I do apologize that you feel as if Airfare.com is a scam. I was trying to find your reservation in our system, but you did not provide any info about yourself. I am unable to find anything. Without this information I can not help you with your complaint.
Since nothing can be found in our system,I will respond to your complaint in a normal fashion.
First, Airfare.com has been in business since 1975. If we were a scam company how could we be in business for almost 40 years?
We have adapted to the changing times and just like some of the better known travel agencies we outsource our call centers to save on cost. I do not see how you can assume the immigration status of any employee if you have not meet them or are in the area. Our office is open and you can come meet us at anytime.
Our booking system is based off of the information that you input online. At no time is a booking touched by a physical agent unless you call in. So any mistake that you claim that was made by airfare.com was a mistake made on the bookers part. Note in the rules and restrictions are steps are recorded by our system and we have this information and IP address to prove to you.
Airfare.com does not cancel reservations without written confirmation and we do not participate in your so called bait and switch tactics. I can not prove to you that this did not happen if I do not have your booking information. Please email me as soon as possible so I can attempt to settle this situation at [email protected].
Thank you,
AJ Knight,
Customer Services Supervisor -
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