T-Mobile
Queja 248538 Detalles
- Fecha cuando ocurrió 12/04/2014
- Daños Reportados: $500.00
- Ubicacion New Mexico
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
We have 5 lines with T-Mobile.
By December 2012, all of the lines were out of contract.
We inquired about receiving new customer rates for phones and service. We were offered a discount on the monthly rates and a discount on the new phones if we would agree to renew our contract for 2 more years. The contract consisted of receiving 2 phones immediately and an additional 3 phones (2 more Samsung S III and a 3rd phone that was unspecified as to brand and model at that time) when tax season was over (April or May 2013).
In May of 2013, I called T-Mobile to arrange for the purchase/shipment of the last 3 phones, and to complain about the reduction of our minutes without my permission (originally 3200 minutes down to 2000). T-Mobile offered us an additional 50 minutes per line free of charge. With regards to the phones, T-Mobile informed me that they would no longer honor our agreement and if I wanted new phones I would have to pay full retail. If I wanted to be part of the new pricing structure, I would have to pay fees to do so ($200 to $500 depending on the rep spoken with). Apparently these fees were for changing plans in mid-contract or a premium charge for the phones we'd received or both.
We were informed that they wouldn't let us out of the contract even though they failed to provide 3 of the lines any consideration for the contract extension. In fact, one T-Mobile rep told me that I should consult an attorney and sue them.
I'm at my wits end as to how to proceed. I have 3 phones that are so old, they don't work right. I can't upgrade them without incurring outrageous fees and, apparently, even though T-Mobile has not completed their end of the contract and has no intention of doing so, I'm stuck paying them a monthly fee for a service not being provided for the next 1-1/2 years.
- Lisa SBID #36cbdc5678
- Publicado 06/07/2013
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- Queja Contra T-Mobile
- Quejas Presentadas: 181
- Daños Reportados: $2,400,985.64
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.