Frank Moss - (213) 533-2252
Queja 25022 Detalles

Please see entire email trascript below and a response from Western Union.
Basically I saved my money to take my two children on a family vacation. Found a great deal in CraigsList and was so excited I decided to pull the trigger and Western Union $280.00, total cost with wire: $307.00. He had a woman in Fl take the money and I have nothing and he will not pick up his phone or email me. I live in nh, was suppose to be in Vermont as of 6pm last night. I'm still home and my kids cried themselves to sleep.
----------------------------------------------
Sherry,

I received the payment confirmation. Your reservation is being processed. You will be receiving your reservation confirmation/receipt of payment as soon as I have it ready. Thanks and stay blessed.

Regards,
Frank

On Thu, Oct 6, 2011 at 5:44 AM, Sherry Hegstrom <(Personal Information Removed)> wrote:

Please let me know when you recieve this, please read below...

Thank you,

Sherry Hegstrom
---------- Forwarded message ---. -------
From: Sherry Hegstrom <(Personal Information Removed)>
Date: Thu, Oct 6, 2011 at 8:32 AM
Subject: Fwd: Western Union: Confirmed money transfer
To: (Personal Information Removed)


Frank MOSS [email protected]

Below is the confirmation from Western union. Please let me know if you need anything else on my part. We are leaving at 3pm on Friday and figure on getting there about 6pm. Looking forward to a great weekend.

Thank you,

Sherry Hegstrom
---------- Forwarded message ----------
From: <[email protected]>
Date: Thu, Oct 6, 2011 at 12:01 AM
Subject: Western Union: Confirmed money transfer
To: (Personal Information Removed)



Dear SHERRY HEGSTROM,

Thank you for using the Western Union Money Transfer® service
Your money transfer has been authorized, and is now available for pick up by the receiver.


Transfers to certain destinations may be subject to further delay or additional restrictions.

TRANSACTION DETAILS:

Your Money Transfer Control Number [MTCN] is : 3169067475


Please use this number for all inquiries.

Date of Order: 10/05/2011
Time of Order: 11:20 p.m. ET
Amount Sent: $280.00
Money Transfer Fee: $27.00
Total Amount: $307.00
Transaction Type: credit


The total amount will appear on your credit or debit card statement.

Selected Additional Service (s):

No Additional Services selected.

Sender:
SHERRY HEGSTROM

(Personal Information Removed

**************************************************************************** We value your opinion! Go to westernunionsurvey.com to tell us about our service. Thank you for your time! Survey code: K0088-138236476.

Check if the receiver has picked up the money transfer.
FOR A COMPLETE COPY OF THE TERMS AND CONDITIONS GOVERNING THIS TRANSACTION AND THE SERVICES YOU HAVE SELECTED PLEASE REVIEW AND PRINT THE TERMS AND CONDITIONS.

REFUNDS. PRINCIPAL REFUNDS and cancellation of the money transfer will be made if payment to the Receiver has not been made when Western Union processes Customer's written request. TRANSFER FEE REFUNDS are generally made if funds are not available to the Receiver within Western Union's specified timeframes. Qualifying refunds will be made within 45 days of receipt of Customer's valid written request.

LIMITATIONS OF LIABILITY. IN NO EVENT SHALL WESTERN UNION BE LIABLE FOR DAMAGES FOR DELAY, NONDELIVERY, NONPAYMENT OR UNDERPAYMENT OF ANY SERVICES TRANSACTION, WHETHER CAUSED BY NEGLIGENCE ON THE PART OF ITS EMPLOYEES, SUPPLIERS OR AGENTS OR OTHERWISE, BEYOND THE SUM OF $500 (in addition to refunding the principal amount and the transfer fees), UNLESS THE SENDER HAS OBTAINED A HIGHER LIABILITY LIMIT BY CALLING THE TELEPHONE NUMBER SET FORTH BELOW AND PAYING AN ADDITIONAL CHARGE THEREFOR. IN NO EVENT WILL WESTERN UNION BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR THE LIKE. THESE CONDITIONS CANNOT BE CHANGED OR SUPPLEMENTED ORALLY.

WESTERN UNION PRIVACY POLICIES: Western Union may disclose your personal information to third parties as explained in its Privacy Statement ("Statement"). To obtain a copy of the Statement, ask your Western Union Agent or call 1-800-562-2598. Information disclosed may include financial background; identification, such as name and address; transaction information; and other information relating to financial matters. Recipients may include financial institutions; retailers; companies that process transactions or provide other services for us; government agencies; and direct marketers. You may opt out of (direct us not to make) certain disclosures. If you do not opt out, we will assume that you agree that your information may be used as the Statement describes. To opt out, call 1-800-562-2598.




If you have any questions, visit us at www.westernunion.com

Thank you for using Western Union!
DO NOT REPLY TO THIS EMAIL. IF YOU HAVE QUESTIONS PLEASE CONTACT US




--
Sherry



--
Sherry




--
*Frank.*

Reply

Forward

Frank is not available to chat

[Available] Sherry Hegstrom
Ok, I'm ready to leave at 3pm. Will be there by 5:30 pm pending traffic. Do y...

Oct 7 (1 day ago)
ReplyReply
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[Available] Sherry Hegstrom to Bruce, brucehegstrom

show details 8:22 AM (21 hours ago)

- Hide quoted text -


---------- Forwarded message ----------
From: Frank MOSS <[email protected]>
Date: Thu, Oct 6, 2011 at 9:19 AM
Subject: YOUR RESERVATION IS BEING PROCESSED.
To: Sherry Hegstrom <(Personal Information Removed)>


Sherry,

I received the payment confirmation. Your reservation is being processed. You will be receiving your reservation confirmation/receipt of payment as soon as I have it ready. Thanks and stay blessed.

Regards,
Frank

On Thu, Oct 6, 2011 at 5:44 AM, Sherry Hegstrom (Personal Information Removed)Reply

Forward

Frank is not available to chat

ReplyReply
More
[Available] Sherry Hegstrom to Frank

show details 3:28 PM (14 hours ago)



---------- Forwarded message ----------
From: Frank MOSS <[email protected]>
Date: Thu, Oct 6, 2011 at 9:19 AM
Subject: YOUR RESERVATION IS BEING PROCESSED.
To: Sherry Hegstrom (Personal Information Removed)


- Hide quoted text -
Sherry,

I received the payment confirmation. Your reservation is being processed. You will be receiving your reservation confirmation/receipt of payment as soon as I have it ready. Thanks and stay blessed.

Regards,
Frank

On Thu, Oct 6, 2011 at 5:44 AM, Sherry Hegstrom <(Personal Information Removed) wrote:

Please let me know when you recieve this, please read below...

Thank you,

Sherry Hegstrom
---------- Forwarded message ---. -------
From: Sherry Hegstrom <(Personal Information Removed)>
Date: Thu, Oct 6, 2011 at 8:32 AM
Subject: Fwd: Western Union: Confirmed money transfer
To: (Personal Information Removed)


Frank MOSS [email protected]

Below is the confirmation from Western union. Please let me know if you need anything else on my part. We are leaving at 3pm on Friday and figure on getting there about 6pm. Looking forward to a great weekend.

Thank you,

Sherry Hegstrom
---------- Forwarded message ----------
From: <[email protected]>
Date: Thu, Oct 6, 2011 at 12:01 AM
Subject: Western Union: Confirmed money transfer
To:(Personal Information Removed)



Dear SHERRY HEGSTROM,

Thank you for using the Western Union Money Transfer® service
Your money transfer has been authorized, and is now available for pick up by the receiver.


Transfers to certain destinations may be subject to further delay or additional restrictions.

TRANSACTION DETAILS:

Your Money Transfer Control Number [MTCN] is : 3169067475


Please use this number for all inquiries.

Date of Order: 10/05/2011
Time of Order: 11:20 p.m. ET
Amount Sent: $280.00
Money Transfer Fee: $27.00
Total Amount: $307.00
Transaction Type: credit


The total amount will appear on your credit or debit card statement.

Selected Additional Service (s):

No Additional Services selected.

Sender:
SHERRY HEGSTROM
(Personal Information Removed)

**************************************************************************** We value your opinion! Go to westernunionsurvey.com to tell us about our service. Thank you for your time! Survey code: K0088-138236476.

Check if the receiver has picked up the money transfer.
FOR A COMPLETE COPY OF THE TERMS AND CONDITIONS GOVERNING THIS TRANSACTION AND THE SERVICES YOU HAVE SELECTED PLEASE REVIEW AND PRINT THE TERMS AND CONDITIONS.

REFUNDS. PRINCIPAL REFUNDS and cancellation of the money transfer will be made if payment to the Receiver has not been made when Western Union processes Customer's written request. TRANSFER FEE REFUNDS are generally made if funds are not available to the Receiver within Western Union's specified timeframes. Qualifying refunds will be made within 45 days of receipt of Customer's valid written request.

LIMITATIONS OF LIABILITY. IN NO EVENT SHALL WESTERN UNION BE LIABLE FOR DAMAGES FOR DELAY, NONDELIVERY, NONPAYMENT OR UNDERPAYMENT OF ANY SERVICES TRANSACTION, WHETHER CAUSED BY NEGLIGENCE ON THE PART OF ITS EMPLOYEES, SUPPLIERS OR AGENTS OR OTHERWISE, BEYOND THE SUM OF $500 (in addition to refunding the principal amount and the transfer fees), UNLESS THE SENDER HAS OBTAINED A HIGHER LIABILITY LIMIT BY CALLING THE TELEPHONE NUMBER SET FORTH BELOW AND PAYING AN ADDITIONAL CHARGE THEREFOR. IN NO EVENT WILL WESTERN UNION BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR THE LIKE. THESE CONDITIONS CANNOT BE CHANGED OR SUPPLEMENTED ORALLY.

WESTERN UNION PRIVACY POLICIES: Western Union may disclose your personal information to third parties as explained in its Privacy Statement ("Statement"). To obtain a copy of the Statement, ask your Western Union Agent or call 1-800-562-2598. Information disclosed may include financial background; identification, such as name and address; transaction information; and other information relating to financial matters. Recipients may include financial institutions; retailers; companies that process transactions or provide other services for us; government agencies; and direct marketers. You may opt out of (direct us not to make) certain disclosures. If you do not opt out, we will assume that you agree that your information may be used as the Statement describes. To opt out, call 1-800-562-2598.

--------------------


If you have any questions, visit us at www.westernunion.com

Thank you for using Western Union!
--------------------------------------------------------------------------------------
From the Western union transaction:

Dear SHERRY HEGSTROM,

Thank you for using the Western Union Money Transfer® service
Your money transfer has been authorized, and is now available for pick up by the receiver.


Transfers to certain destinations may be subject to further delay or additional restrictions.

TRANSACTION DETAILS:

Your Money Transfer Control Number [MTCN] is : 3169067475


Please use this number for all inquiries.

Date of Order: 10/05/2011
Time of Order: 11:20 p.m. ET
Amount Sent: $280.00
Money Transfer Fee: $27.00
Total Amount: $307.00
Transaction Type: credit


The total amount will appear on your credit or debit card statement.

Selected Additional Service (s):

No Additional Services selected.

Sender:
SHERRY HEGSTROM

DERRY, NH 03038
UNITED STATES
----------------------------------------------------
My Fraud Claim with Western Union:

Western Union Customer Service [email protected] to me

show details 12:29 AM (6 hours ago)

Western Union

Response
Thank you for contacting Western Union Customer Service. We try to respond to most emails within one day, if it has been longer - let us know.

If you have any additional information you would like to share that would help us, you can respond to this email and we will receive the update.

Sincerely,
Western Union Customer Care Team