I Had A Terrible Fall Disembarking The Train
Queja 250930 Detalles

WE WERE LEAVING THE RER TRAIN CAR AT EIFFEL TOWER STOP ON THE WAY BACK INTO PARIS FROM VERSAILLES. THE LATCH TO OPEN THE CAR DOORS WAS ANCIENT BUT I GOT IT UNLOCKED. I STEPPED ONTO THE FIRST STEP OFF THE TRAIN, AND FELL FROM A REAL HEIGHT FLAT ON MY FACE ONTO THE PLATFORM AND SILL SKID. MY FRIEND HAD THE SAME PROBLEM, BUT CAUGHT HER BALANCE.
I BROKE BOTH MY HANDS BECAUSE OF THAT DROP FROM THE TRAIN, NOWHERE IS THERE A WARNING SAYING THE CARS ARE NOT EVEN WITH THE PLATFORM. NOT ONE TRAIN WORKER IN THE CAR OR ON THE PLATFORMS ANYWHERE. THE ONLY STAFF WAS THE TICKET TAKER..NO ONE WARNED US OR HELPED! TOURISTS ARE ALWAYS USING THAT STATION. IT HAD HAD NO INFORMATION OR INSTRUCTION AT ALL. WE HAD TO CANCEL OUR TRIP. WE WENT TO THE HOSPITAL AMERICAN FOR TREATMENT...BY CAB. I LOST THE TRIP MONEY I SPENT. I HAD TRAVELLERS INSURANCE AND INTERUPPTION INSURANCE, WHICH PAID OUR PLANE HOME, BUT CANNOT GET MY HOTEL OR RETURN AIRFARE BACK I PAID TO TRAVEL AGENT. WE WERE 24 HRS INTO A 7 DAY STAY! CHECK YOUR SECURITY CAMERAS FROM 2:00PM-3PM PARIS TIME TO SEE THE ACCIDENT. I CANNOT BE THE ONLY PERSON THIS EVER HAPPENED TO! COMPENSATION MUST BE PAID. 2 BROKEN HANDS, ONE WILL NEED SURGERY!