Alibaba.com
Queja 251907 Detalles
- Fecha cuando ocurrió 05/14/2013
- Daños Reportados: $299.00
- Ubicacion 24/F Jubilee Centre, 18 Fenwick Street, Wanchai, Hong Kong
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Alibaba is a tradeboard for international trade. On can list for free and offer the products on an international marketplace. One day after enrolling we received an email from [email protected] with the offer of a paid membership for USD 299 per year. So we did and only after a few days the account has been suspended due to “security reasons” and when we ask for an explanation we receive an automated reply from [email protected] stating:
This email is regarding the appeal you have filed for your Alibaba.com account
reactivation.
Unfortunately we will not be able to reactivate your account due to security
reasons. This email confirms that your appeal was not successful and your account
will be kept closed.
Please be aware that this is a system generated email. Please do NOT reply to this
email directly.
We would like to know the specific reasons why the account is closed and if there is no reply whatsoever, please send us the money back.
- andre SBID #f08aaf697d
- Publicado 06/19/2013
Comentarios
- Pamela SBID #3728a6ff04
- Publicado 06/26/2013
-
Hello Andre,
Have you tried to contact the customer servce team at Alibaba.com? If not, you can try reaching them at http://www.alibaba.com/help/contact-us.html#askquestion. The team at the Help Centre should respond within a few business days after making the request.
If you are in the US, you can also try te U.S. Customer Care office (Tel: 1-888-983-1688 & Email: [email protected])
I hope this information is helpful.
Best,
- Pamela
International Corporate Affairs
Alibaba Group -
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