Santa Monica Rover
Queja 255743 Detalles

I purchased a Chrysler Crossfire from Santa Monica Rover in November 2012. The day we came to sign the paper work I noticed that the back window was separating from the convertible top. I pointed this out right away (before the contract was even signed) and Fred told me that they will repair it anytime I want to bring it back. He stated it would only take a couple hours. I asked him about the other parts on the vehicle Specifically the brakes and tires. Fred told me that the mechanic checks over the entire vehicle and makes sure ALL parts are above 50%. I brought the car back the next night after work. I was told it was too late for them to fix the window. The following weekend I brought the car in. They informed me that they can't do it on the weekends. It had started to rain for about a week straight and the whole inside of the car was covered in water and mold had begun to grow on the inside of the convertible top. I have no where to park this vehicle out of the elements. Finally, I was able to Schedule a time they would be available. I picked the car 8 hrs later per their request. When i arrived the glue was still wet and the window and convertible top were being held together by a thin piece of blue tape. The very next day the window had separated from the top AGAIN. I called Fred and informed him this had happened. He told me the only way it can be fixed is to buy a whole new top. The glass is factory heat sealed. Fred refused to purchase the new top. I'm so angry that they didn't tell me this from the beginning. I would have never bought a vehicle with a broken window and one that would cost over $1000 to replace!! I'm still dealing with this very frustrating issue. I have called Santa Monica Rover so many times and keep getting no where. I've spoken to so many people hoping that someone would fix this huge problem that they sold me. They always tell me to call back and ask for someone else. They promised it would be repaired by them and they have not done it.

I would like the convertible top replaced