Deal Chicken
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The Merchant, Deal Chicken, sold a voucher to me for Bill Brown's Travel Plaza. I am within the applicable promotional timeframe to redeem the voucher, but the Bill Brown Travel group is unable to fulfill my request. I reached directly out to Deal Chicken informing them of the issue and they informed me that I was outside of the refund policy (30 days) and that I would have to work directly with the Merchant for any refund. At this point the merchant has responded to me, stated that any refund would need to come through Deal Chicken, since they are unable to fulfill the voucher. This feels very fraudulent and I thought that Deal Chicken was a reputable business so I didn’t think twice about buying the travel deal. The 30-day refund policy does not take into account the fact that the promotion is valid for a year and that the merchant may not honor it afetr the 30 days, even though it is still a current voucher, that I am unable to use. Bill Brown is saying to go to Deal Chicken and Deal Chicken is saying to go through Bill Brown, while I am sitting here with an active voucher I am unable to use, having spent $189.