PandaWill
Queja 256693 Detalles
- Fecha cuando ocurrió 05/09/2013
- Daños Reportados: $193.55
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Their warranty and return policy is a lie.Specs are wrong.I purchased two Hero v6888 smartphones from them and both was faulty and not as described.After i upload two video with problem on youtube i send them back phones as DOA.Their warranty and return policy says that ""we will pay for the shipping send back ,please return it to us at your convenience and at the lowest cost possible and we will ship a functional replacement to you free of charge.""After they receive phones they mail me that they send them to factory for repairs,and that they was not responsible for shipping that cost me 22,9 euro.They also didn't want to replace them with new as their warranty and return policy report.I open a case on paypal and i claim a refund for phones and shipping cost.I will only refund for phones because paypal's policy do not accept my shipping cost even if pandawill's policy do.Buing from them is a risk.Either you will be lucky or you throw your money on garbage.
Update: 07/06/2013
Pandawill's Return policy is on http://www.pandawill.com/return-policy.I upload videos on youtube with problems http://www.youtube.com/watch?v=vtdZivmwys4 and the other is http://www.youtube.com/watch?v=NQ7C7Z1T4wU
Update: 07/06/2013
As they request i post phones at the lowest cost possible and i email the receipts with the 23,9 euro that i paid.What i ask from paypal is the refund of 163,78$ i pay for 2 phones plus 23,9 euro i paid for shipping.
Update: 07/06/2013
The receipt is proof from Hellenic post (with tracking number) that i send them back on 7th june.On 25th june pandawill email me that they have receive phones and send them to factory for repair.
Update: 07/09/2013
finaly solved.i refunded full amount for phones plus postage cost.
- george SBID #c09c115043
- Publicado 07/06/2013
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