Real Network Superpass
Queja 262776 Detalles

  • Fecha cuando ocurrió 07/04/2013
  • Daños Reportados: $328.20
  • Ubicacion 2601 Elliott Avenue Seattle, WA 98121
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I was charged 14.99 plus tax every month since Deceber of 2011(Total $328.20). I did not pay attention to the small amounts on the statement untill recently.
I called credit card company and they promised to deal with the issue with service provider. I called the telephone numbers on my credit card statement for the charge. Its area code is (300), not the 206 or other area code their business is located. I found the superpass customer service number, they told me my credit card information was given to them through their partner when I ordered my high speed internet service. Scared!!!!!!

Digged out my old internet service order, there is a item called "superpass free trial download". It looks it come with my order automaticlly, I did not download any free trial software, but my credit card information was transferred to a company called "Real network" without a notice, then I was charged every month since then. I called Real Network, but they won't reimburse my loss.

I actually owned some shares of this company for a while. Shame on them!

We really need to be careful when we deal with each business, even they are listed in stock market and some may well known.

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Comentarios

  • Sean
  • Sean SBID #b44171cff6
  • Publicado 11/20/2013
  • Hi,

    I work at RealNetworks, we are happy to look into this for you.

    For Billing Questions, contact our Customer Support Team:

    Call us: 1-866-585-4541
    Mon - Fri: 6 am - 6 pm PT
    Sat & Sun: 7:30 am – 5 pm PT
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Resumen del Perfil de la Empresa

  • Real Network Superpass logo

EstadÌsticas de la Empresa

  • Queja Contra Real Network Superpass
  • Quejas Presentadas: 361
  • Daños Reportados: $30,506.05
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