ChristianMingle.com
Queja 268343 Detalles

  • Fecha cuando ocurrió 08/19/2013
  • Daños Reportados: $56.97
  • Ubicacion Lehi, Utah

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

When I joined the site, I took extra precautions to ensure my card would only be charged once for the initial 3 month membership. I immediately unchecked the auto renew tab on my settings (Which I took a screen shot of), then I marked on my calendar the date my subscription would end and made a point of canceling my membership 2 weeks before that date. I received a confirmation email from Christian Mingle showing that I canceled (July 28, 2013), yet even with all that, they charged my card (Aug 19, 2013) for $56.97. I went to the site to find a customer service number (which of course they don't list) only an email address. So I emailed them knowing that wouldn't resolve my problem. I then contacted my bank and filed a dispute. What I discovered is that once a company charges your card online, they have an 800 number connected with that charge. So my bank gave me the number and I called Christian Mingle directly. They gave me some story about having a new billing system and apologized for the charge. I told the rep to hold a moment while I place a 3 way call to my bank. Once my bank was on the phone with me and Christian Mingle, we were able to resolve the matter and the charge was reversed. However, in order to finish the call I had to leave the conversation while the bank spoke with CM to get their merch ID #, ETC. Basically, I muted myself from the call, since my hanging up would have disconnected all 3 of us. So to anyone out there dealing with this same issue, you don't have to wait to get your money back. Do it the same day just as I did. I hope this helps.

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Resumen del Perfil de la Empresa

  • ChristianMingle.com logo

EstadÌsticas de la Empresa

  • Queja Contra ChristianMingle.com
  • Quejas Presentadas: 162
  • Daños Reportados: $1,485,081.66
Visite el Perfil de la Empresa Completo

What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.