BidRack
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I have had hope for Bidrack since the beginning, and have gone though some pretty major issues with them, and still stuck by them, even spending quite a bit of money. However this authenticity guarantee is just another one of the things about this company that disappoints me, and is unrealistic. There is no way any company is going to contact BidRack about a product that is not even their product, but is a non-authentic knock-off of their product. Verbal confirmation from the Fendi boutique is what I received. I can also provide a list of how it is obvious these products are not authentic. The first and most obvious being when you look up the serial numbers they come up online as an asian manufacturer, no Fendi products are made in Asia. I also asked a staff member at Coach how they handle fake product and their policy is they will not get involved unless the product was purchased from one of their outlets. I also have an inquiry in with Louis Vuitton, and am pretty sure their answer will be the same. This policy is useless, as there is really no way to prove to Bidracks specifications that products are not authentic. ………

I cannot even count the hours I have spent dealing with the flaws of this company and trying to rectify problems with them. Because of this I want other people to know of my experiences and will be posting my experiences on consumer review websites.

I am also going to be contacting Visa, Mastercard and Buysafe regarding the incident below where I had access to other users accounts (see #2 below).

I have screenshots, emails and printouts of the website and my account to support these claims.




#1 I spent approx. $2300 in bids. This is not the problem. I was loving the site, and having a great time bidding, AND winning! I was devastated after waiting over 2 months when I received an email telling me I would not be getting the items I won!!! I had spent HOURS and HOURS playing and winning on this site. I did receive a refund of some of my money, and was given more bids to use. However, this did not do much to rectify that I was not going to receive the $6,750 worth of merchandise I so called “won.” All in All even with the refunds I was out $4450 in items I won. This was just a horrible feeling. I was also very disappointed when I knew that some people were still receiving their items that I was told were not in stock, even though they had received a review. Even after all of this, I decided to give bidrack another shot….my second experience I did receive my products but 2 were not authentic – which now seems it will be impossible to prove to the satisfaction of bidrack. They are making hoops it is impossible to jump through. With losing the value of these 2 non-authentic bags, and the $1,000 per item guarantee of authenticity, I am losing out on a value of $3,185. With these 2 experiences the value of my time, product I did not receive, etc. would total about $7,835 (and this is taking into account the refund I received.)

#2 This website it not secure. Please see the email I sent to bidrack….

“I found a MAJOR scary glitch on your website yesterday, that
I am sure that many people would consider a threat to their personal
information, and leaves room for easy identity theft. I was logged in
as my user: emilymoore80, when all of a sudden the username switched
to a different user, someone I have never heard of. I hadn't done
anything but refresh my browser. I was then completely logged into
that persons account, with access to their credit card information,
address, previous order, etc. This happened 3 times and I had access
to 3 different users profiles - when all I was doing was logging in
with my username/password and refreshing my screen. I am sending
screenshots to confirm what happened. Thank goodness this happened to
an honest person, and I am hoping it was not widespread. I did call
customer service yesterday, and they did not really even seem
concerned about this issue.”

I never received any sort of response on how they would be making their site more secure or anything, and when I called customer service and told them the lady simply said “that’s weird,” and just seemed to want to get me off the phone.


With the above issues, I just feel that I have given this company enough chances. I also feel that other consumers, and also vendors, people placing their advertising and their merchant companies should know about these experiences.

I have attached some screen shots to this complaint, and have more.

At this point I am not looking for resolution, just want my experiences and complaints to be documented.

Shame on me for letting bidrack pull wool over my eyes more than once…

Emily Moore