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Queja 270003 Detalles

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Here's a record of what we talked about
Chat started on 21 Aug 2013, 08:24 AM


(08:24:28) *** Visitor 41477227 joined the chat ***
(08:24:29) Visitor 41477227: i am waiting for an answer Shayne
(08:24:47) *** Customer Service1 joined the chat ***
(08:25:05) Customer Service1: Hi. Thank you for contacting customer support, my name is Shayne.
(08:25:08) Customer Service1: How may I help you today?
(08:26:22) Customer Service1: May I know your question?
(08:27:47) Visitor 41477227: i am still waiting for an answer to my query
(08:29:12) Visitor 41477227: Kindly note that i have got my bank to put a stop on all future transactions.
(08:29:30) Customer Service1: Let me pull up your account. May I please get your email address, your first and last name?
(08:29:40) Visitor 41477227: [email protected]
(08:29:46) Visitor 41477227: Vincent Dharmalingam
(08:30:24) Visitor 41477227: what is taking so long?
(08:30:46) Customer Service1: I have your account, your phone number is +27845634684, correct?
(08:31:53) Customer Service1: Is the phone number correct?
(08:32:06) Visitor 41477227: yes
(08:32:42) Customer Service1: Ok
(08:33:44) Customer Service1: Your account has been canceled and you will no longer be billed from us and your $19.99 will be voided or return to your account within 24-48 hours.
(08:34:27) Visitor 41477227: Thank you, for you assistance, I appreciate that.
(08:34:57) Customer Service1: You're welcome. Is there anything else I can help you with?
(08:35:09) Visitor 41477227: no thats fine.
(08:35:46) Customer Service1: Alright. Thank you for contacting Chat Support. Have a great day!
(08:36:52) *** Visitor 41477227 left the chat ***


Chat started on 27 Aug 2013, 11:58 AM


(11:58:41) *** Visitor 58222100 joined the chat ***
(11:58:41) Visitor 58222100: good day
(11:59:12) *** Customer Service joined the chat ***
(11:59:28) Customer Service: Hi. Thank you for contacting customer support, my name is May. How may I help you today?
(12:00:37) Visitor 58222100: I previously had a chat with customer service , but my refund has still not been sorted out as yet.
(12:00:46) Visitor 58222100: you people are scams
(12:01:16) Visitor 58222100: i enclose herewith a transcript of the previous chat
(12:01:51) Visitor 58222100: Chat started on 21 Aug 2013, 08:24 AM (08:24:28) *** Visitor 41477227 joined the chat *** (08:24:29) Visitor 41477227: i am waiting for an answer Shayne (08:24:47) *** Customer Service1 joined the chat *** (08:25:05) Customer Service1: Hi. Thank you for contacting customer support, my name is Shayne. (08:25:08) Customer Service1: How may I help you today? (08:26:22) Customer Service1: May I know your question? (08:27:47) Visitor 41477227: i am still waiting for an answer to my query (08:29:12) Visitor 41477227: Kindly note that i have got my bank to put a stop on all future transactions. (08:29:30) Customer Service1: Let me pull up your account. May I please get your email address, your first and last name? (08:29:40) Visitor 41477227: [email protected] (08:29:46) Visitor 41477227: Vincent Dharmalingam (08:30:24) Visitor 41477227: what is taking so long? (08:30:46) Customer Service1: I have your account, your phone number is +27845634684, correct? (08:31:53) Customer Service1: Is the phone number correct? (08:32:06) Visitor 41477227: yes (08:32:42) Customer Service1: Ok (08:33:44) Customer Service1: Your account has been canceled and you will no longer be billed from us and your $19.99 will be voided or return to your account within 24-48 hours. (08:34:27) Visitor 41477227: Thank you, for you assistance, I appreciate that. (08:34:57) Customer Service1: You're welcome. Is there anything else I can help you with? (08:35:09) Visitor 41477227: no thats fine. (08:35:46) Customer Service1: Alright. Thank you for contacting Chat Support. Have a great day! (08:36:52) *** Visitor 41477227 left the chat ***
(12:02:38) Visitor 58222100: this was on the 21st August 2013, and nothing has been refunded to my account.
(12:02:47) Customer Service: I'm sorry to hear that.. May I please get your email address, your first and last name to pull up your records.
(12:03:16) Visitor 58222100: [email protected]
(12:03:22) Visitor 58222100: Vincent Dharmalingam
(12:03:57) Customer Service: Thank you for the information. Let me pull up your account.
(12:05:02) Customer Service: I have your account I just want to verify. Your phone number is +27 84 563 4684, correct?
(12:05:13) Visitor 58222100: yes
(12:06:12) Customer Service: Ok. Let me review your account.
(12:06:24) Visitor 58222100: please
(12:07:44) Visitor 58222100: i am waiting please
(12:09:09) Customer Service: What I can see on your record it shows that the $19.99 has been voided already.. so I may suggest that you need to coordinate with your bank regarding this matter
(12:11:19) Visitor 58222100: nothing has come into my account, why the hell should i co-ordinate with my bank, it should be straightforward put back into my account like the way you guys took it out
(12:14:41) Visitor 58222100: i need clarification plse
(12:17:18) Customer Service: ok.. As I have mentioned earlier the $19.99 has been voided already so kindly check your bank..
(12:18:49) Visitor 58222100: i have checked with my bank , they have informed me that there was no credit done from your side., Kindly send me proof that it was done.
(12:19:33) Visitor 58222100: so that i can refer this to my bank
(12:19:38) Customer Service: yes
(12:19:56) Visitor 58222100: kindly e-mail to my e-mail address
(12:21:52) Visitor 58222100: can that be done now please?
(12:23:44) Visitor 58222100: can i get an answer please?
(12:28:23) Visitor 58222100: hello???????
(12:31:39) *** Visitor 58222100 left the chat ***