DealFun.com
Queja 27021 Detalles
- Fecha cuando ocurrió 10/15/2013
- Daños Reportados: $69.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I enterred into a bid, and without getting a chance to get what I wanted, I was charged $69 for nothing.
Elizabeth.
- tope25 SBID #e670d98a0d
- Publicado 10/15/2013
Comentarios
- Chris SBID #af4d5a612f
- Publicado 10/16/2013
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Hello,
Chris here from the Customer Relations team. Always here to help!
To explain how our site works: we have various products on auctions on which you can bid and take home. To make those bids, a customer needs to purchase a bidpack at the start. You purchased the bidpack as shown in this screenshot: http://tinyurl.com/3zh6q69
However, it does seem the terms were not clear to you before you purchased the bids. We have an very pro-consumer policy and if you could email us at support[at]dealfun.com or let me know your email ID here, we can help you out. I'm sure you will be very satisfied with the response.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Most Sincerely. -
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