JustCloud
Queja 273107 Detalles

I have the same issue as several other complaints listed here. I've had a JustCloud unlimited storage account for over a year. I paid for a 2-year subscription along with paying for some upgrades such as faster upload speeds and video file backup. The fact that I had to pay extra for these things should have been a red flag but I did it anyways. I'm not about 16 months into my 24-month subscription when I received an email saying that I've violated their terms and conditions and I now have two choices, either I upgrade to a business account or let them delete all of my data in 30 days. I emailed them back twice asking for specifics as to what I did that violates their terms. All I get are ambiguous, canned responses. I was getting extremely frustrated until I found so many others have received the exact same scam from JustCloud. For some reason it gives me a little comfort that I didn't do anything wrong but rather they're just an unethical company. I'm requesting that I get a pro-rated refund from them since I prepaid for 2 years. We'll see what happens. For your reference, below is the exact email I received from JustCloud:

---------------------------------------------
Our account monitoring system has flagged your account as being used out the boundaries of a normal user.

Unfortunately this means we will no longer be able to have you on our personal user platform.

You have 30 days from today to move your files away otherwise they will be permanently deleted and your account cancelled.

The only other option we can offer you is to switch to one of our business accounts which will be more suitable for your data storage needs.

The account you are currently on is designed for personal use only, We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better, all business accounts come with:

* Ability to create sub-accounts
* Ability to allocate backup space to users/devices
* FREE Network drive backup
* FREE external drive backup
* UNLIMITED sharing capabilities

Click Here to Upgrade to a Business Plan Now!
http://url.justcloud.com/1697b623

We also advise customers moving to a business option to delete unwanted files/folder to keep costs to a minimum as all business plans pay for space per GB.

As per our Terms and Conditions, we have the sole discretion to ask you to move plan type and there is nothing we can now do to prevent the above actions taking place.

TERMS AND CONDITIONS: 14. Termination and Fair Use Policy
(http://www.justcloud.com/terms - Sections 4, 14, 15 & 23)

PLEASE TAKE IMMEDIATE ACTION AS YOUR ACCOUNT WILL CLOSE ON 28th September 2013.

30 DAYS FROM NOW.

Regards,
JustCloud