Future Health Labs LLC
Queja 276380 Detalles

I ordered a free sample of Raspberry Ketone Breeze and Colo Cleanse Pure supplements on the website. I paid for shipping. After trying the product for a few days I realized it contained caffeine, so I called and emailed to cancel the trial. I was repeatedly put on hold, or hung up on. I never received a response to my email. Then my credit card was charged $89.99 twice, for a total of $179.98. Few days later after holding for 1.5 hr I spoke to a sales representative who after reviewing my cancellation emails agreed that my credit card should not have been charged and told me I would receive a full refund. He verified that I never received more products (besides the samples) and told me not to send back the samples. After that I received an email from him with confirmation that refund was processed. After waiting a week I called my bank to see why the refund hasn't posted to my account. The bank said that they did not receive a refund from this company. I called Future Health Labs again and was told that the bank refused the refund. I spoke to my bank again and was told that it was not true - they did not refuse a refund - they never got one in the first place. The company still owes me $179.98. I believe the refund was never processed. I tried to call the Future Health Labs again, but their phone number was disconnected.