AJ Richies
Queja 277748 Detalles

I order a camera a lens on 9/6/2013 and I recieved a confirmation email stating my order was processed. I opted for the free shipping- expected to take 10 to 14 Business days. I called on 9/12/2013 and was told it was shipped. I called on 9/17/2013 this person stated it was not shipped and someone gave me the wrong information. This person stated I would recieve a "tracking email" within 2 days and that it was being shipped to the US from China, then it would get packaged and sent to me via FED EX. I called on the 19th and heard an automated message that they were closed for a holiday. First message stated closed thru 9/22. I called on 9/23 and the message was updated to say that they would be closed thru 9/29- and I still did not have a "tracking email". I called today- 9/30/2013 waited 18 minutes for the phone to be answered then I was told it still had not yet been shipped from China to the US and it was "still on the way". Again, once it reached the US then I would get a tracking email. I told the person- Stevbe Collins that this was beyond the 10 - 14 business days and what were they going to do to compensate me. He stated they would not compensate me anything. I then told him I wanted his supervisor to call me. He stated the supervisor does not call anyone. I told him that he sounded like the person I had spoken to in the past and he stated he never spoke to me. He stated that 6 to 10 people work at the Customer Service center. I asked him for the fax numer where I could sumbit my complaint and he gave it to me. He did not care and he did not offer to do anything to correct the lack of correct information which had been given to me. When I called on the 17th why did the CS rep. not tell me that they were closing for a holiday from the 18th thru the 29th? My credit card has been charged and I am no closer to getting my camera and lenses, then I was starting on 9/6.