Hertz
Queja 277911 Detalles
- Fecha cuando ocurrió 09/18/2013
- Daños Reportados: $245.00
- Ubicacion 4006 W. Plano Parkway, Plano, TX 75093
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I totaled my car so State farm sent me to Hertz to rent a car until everything was settled. Hertz told me NOT to fill the gas tank up before I brought the rental back because the gas was covered under my insurance policy (a lie) THEN they charged me a fortune to refill the tank.
They also told me that i didn't need to hold on to my rental receipt when I turned it in so they took my receipt book. NOW I have no proof of how much the rental was inthe first place!!
Hertz ended up charging State Farm $345 and they charged my debit card $245 for a 16 day rental which was only supposed to cost $19.95 a day. I am 74 years old on a fixed income and since I only noticed the charge to my bank account 5 days after turning in the rental I now have multiple overdrafts on my account and will have to ask my son for financial help. HOW could a reputable car rental place like this do this to me??
- Frank SBID #ddfa9c5c29
- Publicado 10/01/2013
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- Quejas Presentadas: 12
- Daños Reportados: $4,098.89
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