Prize Documenting Center of America
Queja 281047 Detalles

Just received notification from the bank that a check was processed with insufficient funds. A review of the account showed that it was for Prize Documenting Center of America for $60. The bank charged a $35 fee. The next morning when I pulled up the account for the phone number to demand information, the bank had issued another $35 and $9.95 overdraft fees. I called the number for "Prize" and the customer rep indicated that it was for an "annual fee for magazine" and was authorized in Nov. 2012. I indicated that the supposed subscriber was a major stroke victim and couldn't possibly have "authorized" when she said. She hung up. I called back and spoke to the same person. I told her that there was no auth and if I could not resolve it, I would report. She hung up. I called back and as I was trying to talk, the rep talked over me and said she wasn't going to listen but could cancel if thats what I wanted. I said yes. She hung up again. I called back and said someone wasn't listening but shouldn't I get a confirmation number or something and so she gave it to me. I tried to explain about the overdraft charges and she hung up again.

Wow. Not only unprofessional but there is no conscience doing this to an 80yr old stroke victim.