Saphire E-Cigarette
Queja 284071 Detalles

I went against my better judgement and signed up for a "free gift" for doing a JCPenney survey. There was only supposed to be a fee of $4.95 for shipping. Then I received the e-cig. Fourteen days later they charged me $99.67 without my authorization! A month later they charged me another $99.67. I called and complained over the phone (which was not easy to get through to) and the woman told me to send the refills back (they were on their way to my house) and I would be refunded. I did and the second charge of $99.67 was refunded. However, I still never received that first unauthorized charge of $99.67 back. Over the phone, the rude manager named Wes told me that when I put in my info for the free starter kit, that I signed up for a free 14 day trial then was charged the full price. I was never told that it was a free 14 day trial.it is not explicit on their website or the letter. They sent me a letter with the starter kit that did not say anything about that. It also did not warn me that I was automatically enrolled in the program and would continue to be charged and receive refills that I did not ask for or want. I am stil so angry about this and have since changed my card number. I hope people read these complaints first and realize it's a terrible scam before enrolling. P.S. I am not even a smoker!