MaxPC Support
Queja 284140 Detalles

I WAS ALREADY A CUSTOMER OF MAX PC SUPPORT WHEN I CALLED ON AUGUST 1ST THEY TOLD ME MY YEAR WAS ALMOST UP WHICH I KNOW WAS IN CORRECT BUT I SAID WHAT DO I NEED TO DO THEY TOLD ME THAT I WOULD NEED TO PURCHASE ANOTHER YEAR FOR $169.99 FOR AN ENTIRE YEAR OF TECH SUPPORT . I9 PURCHASE THE YEAR ,AND THEN PURCHASED ANOTHER YEAR FOR MY GIRLFRIEND WHO LIVES 3 HOURS FROM MY HOME I PUT BOTH OF THESE TRANSACTIONS ON MY CREDIT/ATM CARDS. THEY SAID THAT THEY WOULD DISCOUNT ONE OF THE ACCOUNTS AND GIVE ME ONE FOR 169.99 AND ONE FOR 149.99 I NEVER CHECKED UNTIL TODAY AND I DON'T SEE ANY DISCOUNT NOR DID THEY GIVE ME A RECEIPT! BUT I HAVE THE AUDIT TRAIL FORM WITH ALL THE INFO IN IT ! MY ACCOUNT SHOULD BE UNDER MY E-MAIL (Personal Information Removed) THE SECOND ACCOUNT I BOUGHT WAS FOR A SUSAN LANIER AND HER E-MAIL IS (Personal Information Removed) PLEASE CREDIT MY ACCOUNT FOR BOTH PURCHASES AS YOU NO LONGER ARE GIVING THE SERVICES THAT WE ORALLY CONTRACTED YOU FOR. IF YOU NEED MY CREDIT CARD # AS IT HAS BEEN CHANGED SINCE I LOST MY WALLET WITH BOTH CARDS IN IT ! I EXPECT A QUICK AND NON-PROBLEMATIC REFUND FOR BOTH PURCHASES MADE BY ME!