The Digital Hunter
Queja 28607 Detalles

  • Fecha cuando ocurrió 10/21/2013
  • Daños Reportados: $400.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered a Panasonic TM900 Camcorder for $749 from Digital Hunter and was talked into buying a 8GB memory card for $199 along with other accessories. I was also told that the battery would be upgraded for an additional $99. Steve was a very slick salesman. He said that it was a special type of memory card. I thought that was a ridiculous price for a memory card, but made the mistake of ordering it anyway. I don't know how I could have been so stupid, but after doing some research online, I decided that I didn't want the memory card. It was 75 minutes later and I called back to cancel the memory card. Customer service told me that the order was written up as a package so a manager would have to call me back. The manager did not call me that day, Saturday they were closed, Sunday I did not hear from them so Monday I called them again. At that time I was told that the order was already mailed, but to call when I receive the order and they would give me a RMA # and I could return the memory card and the $199 would be credited to my account.

The website states that if you “buy any camcorder or camera you get a soft case - $29.99 value, mini-tripod - $19.99 value, cleaning kit - $19.99 value, and screen protectors - $9.99 value.” I did not receive any of these items.

Beware of the “60 day return policy – your satisfaction is our guarantee” stated on the website. In the email I received after placing my order there was different information that contradicted the 60day return policy.

When the order arrived I called to return the memory card and Ben told me that it was not $199. He said it was $89 despite that it is listed on their website at $349 and I could NOT just return the memory card. I also told him that I did not receive the upgraded battery, but Ben said that the VW-VBN130 was the upgrade and it would last for 5 hours. The VW-VBN130 is listed on the box as the supplied battery and according to the manual maximum continuous recording time is 1 hours 35 minutes. Ben said that I was mistaken. When I charged the battery it gave me 1 hour and 35 minutes NOT the 5 hours he claimed. This was obviously a lie.

I suggested returning ALL of the accessories that their Steve had talked me into adding to my order and just keep the camcorder. On the website the camcorder was $749 when I ordered it, reduced to $719 a week later and three weeks later it was listed at $689. I was told that they camera was really $899. Ben said the $749 model is an import and everything is written in Japanese. Steve, the salesperson, never disclosed this information when I told him I ordered the $749 camcorder.

I decided to return the entire order (camera and accessories) and was told that there would be a 15% restocking fee. I made the mistake of saying that I would not be filling out a favorable survey. Ben, the manager, yelled at me and said that the restocking fee had just increased to 40%! I was shocked at this increased restocking fee and he said “if I was going to give them a bad survey I was going to pay for it.” I told him that this was a scam. Ben said that according to the law he could charge up to 50% for restocking. He continued to raise his voice and kept interrupting me when I tried to talk.

After 7 phone calls and spending 2 hours dealing with Ben, I was finally told that I could return the memory card and the $199 would be refunded to my account, but there was a catch. I had to fill out the surveys with 5 star ratings. After he saw that I had filled out the surveys, he would send the RMA# and would credit my account when the memory card was returned. I was BRIBED to give them a 5 star rating! I wonder if other customers have been "strong armed" into rating this company high. I agreed to fill out the 5 stars ratings to get my credit. I also involved the Better Business Bureau (BBB). I did receive a message from the BBB that The Digital Hunter wouldn't respond to them when they tried to contact them. Finally, I did end up receiving a $199 credit, but still had accessories that I would not use, and had still spent $250 more than I had planned. I was not totally happy with the outcome, but at least I managed to recover $199 of the extra $450 that I had been charged.

After I had the credit, I resubmitted the surveys to reflect my experiences and so others could have the full truth to make informed decisions. Ben obviously saw that I changed my surveys and called me to ask why I had changed my surveys from 5 stars. I explained that I still had items that I didn't want. After a long discussion he agreed to send me RMA # so that I could return the unwanted items and receive the $250 credit. I sent the items back and have verification that they arrived on August 15. After a couple of weeks I contacted Ben asking where my credit was. Here is how he replied "AS AGREED” YOU ARE A CHARACTER. JUST LIKE YOU WENT BACK ON YOU WORD , WHEN WE DID ACCOMMODATE YOUR REQUESTS, SO YOUR REFUND WILL POST IN THE APPROPRIATE TIME FRAME WHICH IS 45-60 BUSINESS DAYS."

It is now past the 60 days. I have emailed him to find out where my credit is, but as usual Ben has not replied. I would NOT recommend ordering anything from this UNREPUTABLE website.

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Resumen del Perfil de la Empresa

  • The Digital Hunter logo

EstadÌsticas de la Empresa

  • Queja Contra The Digital Hunter
  • Quejas Presentadas: 28
  • Daños Reportados: $100,052.25
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