Samsung
Queja 286780 Detalles
- Fecha cuando ocurrió 11/12/2013
- Daños Reportados: $560.00
- Ubicacion London, Uk
- !
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International boundaries
I bought a brand new Samsung NP 3530 EC laptop. From the day 1 it freezes and doesn't even load google page. I did the updates and still as bad. After 1 month and a half I decided to go Samuel King repair centre 52 Upper street London - which is a Samsung repair centre. Being under the warranty they should repair it fro free. I had to pay 60 pounds to repair it because I was told that was a software problem, not a hardware - in which case was covered by the warranty. I asked for the exact problem and they didn't tell me. They asked for more money so they can do further investigations and tell me the exact problem. They assumed that was a software problem and reinstall the OS. WHY? How did they know that wasn't BIOS problem? How can you charge me for something that you don't know?
I called Samsung customer service and they admitted that they sold a faulty OS but there is nothing to do about it and I have to pay for repairing!
Samsung is (Inappropriate Content Removed) and I will never in my life buy something from them!
- Silvia SBID #e6cb65819d
- Publicado 11/14/2013
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