[email protected]
Queja 288708 Detalles

  • Fecha cuando ocurrió 11/15/2013
  • Daños Reportados: $100.00
  • Ubicacion china

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International boundaries

When i tried to place order online and went to check out ,typed in my credit card info and got message that my credit card was invalid ,tried one more time with same result. i gave up ,then about a week later i got a message from my credit card that there was a transaction that i may not authorized for 4.95$ i knew that it was them so even though i did not get any confirmation of my order from them i decided to authorize it . After all it was only about 5$ .
Transaction was authorized on 11/01 on 11/11 i got message that my package was on its way and it will take 8-10 days on 11/13 i got the package .envelope with bottle in it ,no receipt no information no nothing just bottle. On 11/15 i got another message from my credit card that unauthorized transaction for 95$ was posted to my account .i called credit card to block transaction and contacted seller .on 11/16 got the message that since it was already 15 days and i did not returned the product i must like it so they will charge me 95$ for it ??? I contacted then and asked them how was it 15 days if i got my bottle 2 days ago and how was i suppose to evaluate something based on 2 days and why was there no information about 95$ charge after 15 days. First they tried to make me keep their useless product for 50% of price and save me the pain of dealing with return ,i said no . They gave me a return address in china i send the product back paid 10$ for shipping and they told me that they are going to refund 95$ less 20% handling fee . I told them no and that i want a full refund it stoped there for now . Called my credit card and disputed 95$ charge i told them that i have disputed this charge when it was still pending and i told them that this company used my credit card information second time without my permission. They said that they blocked them from making any more charges from my credit card and that they will refund my 95$. I hope this will end at that.

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