HotCloseOuts2013
Queja 290490 Detalles

Get help here!!!!

I have the same story as everyone else... I was trying to view the bids, was told to enter my card number to "register" and then charged $99.00. I tried emailing, no luck with the live chats, and my bank would not dispute it because I willingly entered my card number.

I searched and searched for a phone number and finally found one posted on this site (877- 924- 3390) by another customer with the exact same complaint. I called on a Saturday and got a message saying "your account is locked." I didn't let that deter me, and decided to call back Monday (today) at 9:00am cst. At first I received a message saying "all circuits are busy" but I kept trying. Eventually I got through!!! It took awhile to actually have my call answered by a representative but I got connected. The first person I spoke to said that my bids were non- refundable but that I can have a $100 gas card sent to me instead. I refused to back down, and asked for her manager. When connected to the manager, she also refused!!! She offered 1/2 off, and then a very tempting $85.50 of my money back... I have to say, she was a tough cookie but I stood my ground... And eventually she got tired of my rant, placed me on hold, then came back with a confirmation of my full refund. I'm sure their number will be changing soon, as we all know they try very hard to keep it private! So act fast, and good luck!!! I hope this helps someone