Biotrim Labs
Queja 292219 Detalles

No product received. Asked payment to be reversed because they took from my credit card many more as was quoted.


On Wed, Nov 20, 2013 at 2:15 PM, <[email protected]> wrote:

Dear He,

Thank you for your purchase of Pure Cambogia Ultra! We greatly appreciate your business. Pure Cambogia Ultra will help suppress your appetite and shed the pounds away - this product truly is the "Holy Grail" of weight loss!

Your order has been received, and your supply will be shipped out to you shortly. Due to high demand and recent significant delays with the South African Post, please allow up to three weeks to receive your product. We apologize for the inconvenience.

Your happiness and satisfaction is most important to us. If you have any questions or comments, our incredible customer service department is readily available to answer your questions by email or phone.

Many Thanks,
Biotrim Labs Support

[email protected]
AU: +61 (0)2 8036 3151
UK: +44 (0)870 820 0364
NZ: +64 (0)9 984 9404
IE: +353 (0)76 680 5173
ZA: +27 (0)87 550 2181


On Mon, Dec 2, 2013 at 4:53 PM, <[email protected]> wrote:

Dear Customer,

Thank you for your email.

We are sorry to hear you were not fully satisfied with your product order and understand you would like a refund. As per the terms and conditions of the purchase, refunds require a return of the products, which include International shipping charges. There is also a 15% restocking fee per order that is the customer’s responsibility. So instead of paying these charges and losing the products, we are prepared to give you a 50% discount on the products you have already purchased instead, saving you money and time as well as convenience.

This way you’ll be able to keep the products you have already purchased without any added complications or worry. If you have further inquiries, please see the terms and conditions listed on our website.
If you accept, please write back with one of the following:

*Yes, I will accept a 50% discount.

*No, I would like to return my product, pay for S&H, and be charged a restocking fee of 15%.

Kind Regards,
BioTrim Labs Support