Reachout Wireless
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<<Note that Verizon Wireless credited my account already for their $60 part of this>>.

In June, 2013, I bought a smartphone. The clerk asked if I wanted insurance. Yes, I've had the Assurion insurance before. They charge $6.99 per month on the bill. This time, I get an upfront bill for $119.99. Okay, I figure that Assurion changed the way they did things. Remember, Assurion is the only insurance company that Verizion Wireless works with.

Today, I was looking at my bill, and I found out that I've been charged for Assurion for the last six months! I've double paid.

I called Verizon Wireless, and Josh (the rep) explained that Wireless Zone was an independent dealer, and that I was sold a different policy. Josh put me on hold, and called the store. The store said that if I came in, they would refund the Assurion monthly charges.

When I told the Verizon Wireless rep, Josh, that this thing smells like a scam, and that I should call the local newspaper, Josh instantly said that he would handle the credit on his end, right then on the phone. He even credited my account for a few extra pennies, rounding off to $60.

While I was on the phone with Josh, I missed the call from Wireless Zone. They left a message that they could refund me $48 over the phone, and save me a trip in. How nice!

I assume that they did not want an indignant customer in a busy store complaining about an insurance scam.

Let's do the math. Assurion = $7 per month (June/13). Twelve months equal $84. Wireless Zone sold a more expensive policy ($120) AND CHARGED FOR THE ASSURION POLICY.