Equinox Day&Night Serum
Queja 294874 Detalles
- Fecha cuando ocurrió 12/06/2013
- Daños Reportados: $200.00
- Ubicacion Not sure-didn't save information!
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I signed up for a trial of Equinox serum and the face cream. Shipping/handling only.
My credit card was charged 99.00 and 93.00.
I am trying to contact Company.
- Terry SBID #d20c5e4d66
- Publicado 12/20/2013
Comentarios
- Donna SBID #864b24c831
- Publicado 01/23/2014
- I just dealt with Equinox Serum - had the same problem as you. I spoke to their customer service (if you call it that!) at 1-877-524-0259 to cancel my subscription (which I was tricked into, as I'm sure you were too!). They absolutely refused to refund my money, saying there was no way they could do that. While looking at the Cancellation email they sent, I noticed the salutation "Equinox US," and then a different phone number - 1-877-862-9839, and also a product return address. Before calling, I looked at their website and reviewed their refund policy, which states that if you are not happy with the results of the product you may return any unopened containers. I did call, and though it's not the best situation, they offered that I could keep the product and they would refund me $65. Otherwise, I could return it, and pay a $20 restocking fee on top of whatever it costs me to mail it back. At that point, I was happy to get anything back, so I agreed. Just tell them that you are unhappy with the product - after all dealing with them causes stress, which in return causes wrinkles, which is counterproductive to your efforts. Good luck!
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