Direct TV
Queja 29511 Detalles

On October 11 , 2011 ... I waited for my 8 Am - 12 Pm appointment for my installation . The tech finally arrived at 7: 30 PM ... All day I tried calling ...left my number for a supervisor to call me back .. it never happened . I was given a discount on my first bill .. which arrived five days after installation .

My biggest gripe with directv is that the sales department quotes you one price , fails to mention that you must submit an on line rebate ... which you could actually do prior to installation .. so that my agreed upon $47.28 would actually be that amount .. verses the bill I received for $79.41 . My request is that they honor our agreed upon monthly bill and NOT PENALIZE me for the fact that the sales person failed to mention the on line rebate . In fact for what ever reason .. as I expressed to several represenatives , I am unable to register .. name , phone number , email , and zip code is the request .. when you type these things in .. I continue to get .. we have No rrecord of you !! Total ridiculousness .. when you call I get they can't explain the problem or either get disconnected .. you have my info .. why not call back ? To cancil services will run apprroximately $480.00 . Please help me with this situation .. I have not elected to pay nor agreed to $79.41 a month .. I could have kept my cable service .


Thank you