HTASupp.com
Queja 295537 Detalles

I cancelled my order within the 3-day timeframe indicated on the advertisement, and I have not received my refund to date (20 days after cancellation) On December 3, 2013 I ordered the cash flow kit for a $1.00 3-day trial period, with the guarantee that if I cancelled within 3 days I would receive a full refund. On 12/3 I was charged the full amount of $159.00; I called 12/5 to cancel my order, phone #866-622-2769. I spoke with Lai #1219995 who told me she would send my request to the billing dept and I should have my refund in 7-10 days. Since that time, I've spoken with John #1169280, Carl 1156714, Jeff #1355259, and Denise @1156711. My refund timeframe has gone from 7-10 day, to 10-13 days, to 13-15 days, to 18 days. I've emailed the company 3 times, explaining the situation; and the response is always "contact our customer service department". Every CSR states they cannot talk to the billing department, they cannot transfer me to the billing department, there is no supervisor available to talk with me, and since "it is a bank to bank transfer, it is out of their hands, but I will get an email when the transfer is made".